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FAQs

If your question isn't answered here, please contact us directly. We'll get back to you as quickly as possible.

Yes! If you have a large order, we can demonstrate the quality of our service by doing a few free of charge.

Absolutely. We create individual FTP accounts for each customer and each is secured with a unique name and password

Yes. Our employees sign non-disclosure agreements and pledge to keep your images safe and confidential. Further, our computers are protected by advanced firewalls and anti-virus software. From the time you submit your job, until completion, your images say on one fully secure computer.

Never. Once your job is complete, we will destroy our copies of your images. We pledge not to share or sell them to third parties. Ever. We will not take liberties with your images in any way and will do nothing without your full and informed consent.

We can provide whatever format best fits your needs: JPG, PNG, PSD, TIFF, or almost any other format you can think of. If you just need a clipping path drawn, then JPG is the simplest choice, and provides the highest quality for the smallest file size. If you require more advanced image processing, then PNG is probably preferred. Contact us, and we’ll discuss what format best suits your needs.

While we’ll happily accept any file you can send us, JPGs will expedite the process on our end, so this is preferred. If you need help determining the format your file is in, just contact us.

There is no limitation on the size of files we’ll accept, but if you have a single file larger than 64MB (the limit of our file-uploader), you will need to use an FTP server.

The minimum charge is $5.99 USD. Small orders are as important to us as big ones.

Yes. If you’re not fully satisfied, just email us. We’ll re-do the job, free of charge. If you’re still not happy, we’ll offer you a full refund.

Completion times will vary, depending on the size and complexity of your order. We will give you an estimate with your price quote. Most orders take less than 24 hours, while large, especially complex ones may take up to 72 hours.

Our goal is to respond to all communication within just a few hours.

Yes, we do. Many clients send us work on a regular basis. If you have a large amount of work you’d like us to do, we can arrange a weekly or monthly payment schedule. We’ll update your invoice continuously, so you can review your current order before you make a payment.

Our employees are highly trained, have years of experience, and take the utmost pride in their job. We have dedicated quality control officers, and each order is triple-checked for quality. Our chief goal is to build a long-term, trust based relationship with our clients so they keep coming back. You are valuable to us, and it pays off in the long run to offer our full, money-back guarantee. We’re confident that you’ll be happy with our work and won’t need to use it.

We are based in Bangladesh and our overhead is very low. The low cost of living here allows us to pay our employees well, but still save money over European or American based firms. We pass the savings on to you.

Please create an account. Once you are logged in, you can review your invoice, which will include payment instructions. We gladly accept PayPal, Credit, Debit, Wire transfer, Check, and CHAPS payments.

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